Introduction
Welcome to ورشة نوره سلطان للصيانة المنازل. By using our services, including AC repair, refrigerator repair, washing machine repair, and general appliance services, you agree to comply with these Terms of Service and Conditions. Please read them carefully before scheduling or using any of our services.
Service Agreement
By booking our services, you agree that:
- All appointments are subject to confirmation by our service team.
- You will provide accurate information about the appliance and the issue.
- Our technicians are authorized to perform services only at the address provided during booking.
Payment Terms
- Payments must be completed after the service is successfully performed unless otherwise agreed.
- We accept cash, bank transfer, or online payments via authorized platforms.
- Any additional parts or replacement items required during repair will be billed separately with prior approval.
Service Limitations
- We are not responsible for pre-existing damage to appliances that is not related to the repair requested.
- We reserve the right to refuse service if safety conditions are not met or if the appliance is beyond repair.
- Our liability is limited to the cost of services provided and does not cover indirect or consequential damages.
Appointment Scheduling
Appointments can be booked via call or WhatsApp at 050 042 3312. Confirmation will be provided by our support team. Rescheduling or cancellations should be communicated at least 24 hours prior to the appointment to avoid service fees.
Customer Responsibilities
- Ensure the work area is safe and accessible for our technicians.
- Provide accurate and honest information about appliance issues.
- Follow all safety instructions provided by our technicians.
Warranty & Guarantees
We provide limited warranties on parts and services, as explained during service. Any warranty claim must be made within the specified period and subject to inspection by our technicians.
Privacy
All personal information collected during service booking or delivery is governed by our Privacy Policy. We do not sell or share customer data with third parties except as required by law.
Changes to Terms
We may update these Terms of Service & Conditions at any time. Updated terms will be posted on this page with the revision date. Continued use of our services constitutes acceptance of the revised terms.
Contact Information
If you have questions about these Terms of Service & Conditions or any service, please contact us at:
- Phone & WhatsApp: 050 042 3312
- Location: Riyadh, Saudi Arabia